Add-on books are not being fulfilled by 800-CEO-READ. A company called Music Today is handling all of these types of shipments. Their consumer support page is available at https://www.shop.musictoday.com/help/. If you did not purchase your book as an add-on during the ticket buying process, Music Today will be unable to help you with questions regarding your shipment.
Ticketmaster has all order information for books purchased as an add-on during the ticket buying process. Ticketmaster's phone number is 1-800-653-8000 and you can contact them via email here https://www.ticketmaster.com/h/contact-form.html.